Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.

Click here to watch a brief video about your rights


Did you know?
  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality CARQUEST Auto Parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as CARQUEST Auto Parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by CARQUEST meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.




What Our Customers Are Saying

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I've been going to alternative automotive for 20 years. They have great service and operate with integrity!

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Not a better mechanic anywhere. Period. And the best thing of all, Mike is as honest as a summer day is long. He will NEVER sell you a service or part that your vehicle genuinely doesn't need. He will even offer a cheaper idea for you if you're in a pinch to help. I own 5 cars and no one but Mike touches them. -And, I have sent many people to him and everyone of them will say the same as me.

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Mike and his staff are top notch. They are professional, communicate the status of your vehicle, and are honest. I will be bringing my Mazda back to Mike and his crew from now on.

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Love this crew! I wouldn?t take my car anywhere else. Very professional and diligent!

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Have used them for the past four years. Honest, fast and good price.

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Best experience! Explains everything even if I don?t understand. :-) Treats my car likes it was his wife?s!

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Mike got me in quickly for a rattling noise, took time to explain the process to diagnose before I left my car for the day, called me by 2pm to let me know the car was fixed and took time again on the back end to explain the problem and the fix. All for an incredibly reasonable expense. This shop was efficient, courteous and highly knowledgeable. Everything you need when your sole source for getting around is broken. I strongly recommend them!

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Mike and Karen are the best! We had a car that had been sitting a while that was going to be my son's first car so we had them check it out after my parents recommended them. They told us all the urgent needs and what could wait, and then fixed what was needed at a very reasonable price. Mike even spent 45 minutes showing my son and I everything about the car and how it works and tips a new driver needs to know. We learned so much! He is very knowledgeable about cars and is excited to educate others, always willing to explain why and answer my questions. Mike and Karen are also people of character who love the Lord and are quick to make things right if something seems like it isn't. We now trust them completely with all our vehicles and we are so thankful to have an honest and experienced mechanic to take care of us!

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My mother had an issue with her 2009 Ford V8 Sport Trac jerking as it was driving on the highway. She took it to a dealership that wanted to replace the transmission for 6800 dollars. We heard about Mike at Alternative Automotive and took the vehicle to him. Based on his experience, he suspected right away that the truck did not need a new transmission, but merely a tune up! He tuned it up and even did a BG transmission service. Mike saved us thousands of dollars and for that we are grateful!! The truck runs great. Found a new mechanic to rely on with Alternative Automotive.

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Mike is awesome! I took my car to him after having it with another mechanic for 9 weeks without getting it fixed. Mike had it working very quickly. I would highly recommend Alternative Automotive

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The owners and mechanics at Alternative Automotive are very honest. I have no worries when I get repair work done or an oil change. I know they will always do a fantastic job and the cost will always be appropriate for the work done. The owner, Mike always explains what repair needs to be done, and I know it will be done in a timely manner. It is a great relief for me to be able to trust any work that is done on my vehicle. Thank you Alternative Automotive!

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Great service every time.

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Very good diagnostic and automotive service.

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Really liked these folks. friendly, knowledgeable, and reasonably priced. I felt comfortable through the entire experience. Thanks Alternative

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I am so happy that I found a reliable and professional auto repair shop in Tulsa. I was very pleased with the work done on my vehicle at Alternative Automotive. They are very honest and professional and the cost was lower than I would have paid at a dealership. I will definitely return for future jobs on our vehicles.

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Karen and Mike are wonderful! Honest, thorough and quick service with kindness and smiles. My vehicle is running like it's brand new. With sincere gratitude and appreciation.

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From the minute you walk into their shop, Mike and Karen will make sure you get the best treatment for both you and your car. They are very knowledgeable, and the work is second to none.

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Came in to replace a door latch on an 02 Mustang. Mike quickly diagnosed that there was in issue with the hinge too, and replacing just the latch would not be a permanent fix. Excellent service, in and out in one day. Less expensive than a dealership too. Feels great knowing I now have a relationship with a great mechanic who can do anything I need to my Ford.

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  • Call Us For Service: 918-832-7740