Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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918-832-7740 | 5935 E 15th St Tulsa, OK 74112

CUSTOMER SERVICE

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


What Our Customers Are Saying

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I've been going to alternative automotive for 20 years. They have great service and operate with integrity!

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Not a better mechanic anywhere. Period. And the best thing of all, Mike is as honest as a summer day is long. He will NEVER sell you a service or part that your vehicle genuinely doesn't need. He will even offer a cheaper idea for you if you're in a pinch to help. I own 5 cars and no one but Mike touches them. -And, I have sent many people to him and everyone of them will say the same as me.

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Mike and his staff are top notch. They are professional, communicate the status of your vehicle, and are honest. I will be bringing my Mazda back to Mike and his crew from now on.

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Love this crew! I wouldn?t take my car anywhere else. Very professional and diligent!

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Have used them for the past four years. Honest, fast and good price.

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Best experience! Explains everything even if I don?t understand. :-) Treats my car likes it was his wife?s!

  • ASE (Automotive Service Excellence)
  • Jasper
  • AutoPlus Auto Parts
  • BG Products
  • Amsoil
  • Car Care Aware
  • Call Us For Service: 918-832-7740